Confirmation of booking
Confirmation of booking is only valid upon receipt of a deposit of 25% of the total cost.
Note:
i) Confirmation of availability for specific dates as received from “Thera Luxury Living” reservations is not considered as a confirmation to a reservation. A booking is only confirmed upon receipt of a deposit.
ii) The deposit must be received by “Thera Luxury Living” no later than the date as specified by the reservation’s department.
iii) Confirmation of the deposit made should also be forwarded to “Thera Luxury Living” reservations by either fax or email.

For Payments methods please  see here

Refunds
For a cancellation of booking, a refund to the deposit is only given under the following conditions.

0% cancellation fee:
Full refund – When a cancellation to the booking has been made with a minimum of 30 days notice (from the date of check in) being given to “Thera Luxury Living” reservation’s department.

Note:
i) 100% of the deposit is refunded.
ii) Accepted notices are either by fax or email.

50% cancellation fee:
A 50% cancellation fee is charged if a cancellation of the reservation has been made within the period of 21days to 30 days, from the date of check in.

Note:
i) 50% of the deposit is refunded.
ii) Accepted notices are either by fax or email.

100% cancellation fee:
A 100% cancellation fee is charged when a cancellation of the reservation has been made within 20 days from the date of check in.

Note:
i) No refund to the deposit is refunded.
Balance of deposit
The balance to the booking is made at “Thera Luxury Living” prior to the departure date.

Note: Banking tranfer costs is charged to the customer

NON-RESIDENTS VISITING
We try to keep visitors (people not residents to our hotel) to a minimum to make sure all our actual guests have a better experience. Near-by friends can visit once, for a couple of hours, in the common areas. No visitors in the rooms and not during resting hours. Visitors restricted to one family and one vehicle, always with prior arrangement with reception.

SMOKING POLICY
Smoking is prohibited in all rooms as well as in all common indoor areas. Allowed on balconies and outside terraces.

CUSTOMER BEHAVIOR
Customers are requested not to cause a disturbance, to behave civilly and to respect other tenants and the staff of the accommodation. All guests must comply with hotel regulations. Common quiet hours are observed from 15:00 - 17:30 and 23:30 - 08:00.

PETS
Pets are generally not allowed.

DAMAGES - ROOM WEAR
In the event of damage to a room or other property due to intent, willfulness or negligence, the accommodation reserves the right to charge the amount of the damage suffered, including damage due to interruption
of activities, on the customer's credit/debit card. In cases where the customer has not paid by credit card, but by cash or other means, the accommodation will demand immediate payment of the amount of
damage suffered by the customer, otherwise he reserves all his legal rights.